Table of contents
Payment
Payment options
The only option for payment is via credit or debit card using our preferred payment provider Stripe.
Will you store my card details?
Only if you create an account during the checkout process and select the box to save your card details.
Orders
What happens when I place an order?
If payment is successful for your order you will receive a confirmation email that we have received your order.
When you order has been collected, delivered or dispatched via Royal Mail you will receive an order completed email.
Where can I find my order number?
If you have an account with us you can visit my account page, login and select orders, here you will be able to view all your orders you have placed with us including the order number.
You will also be able to find the order number in all email correspondence from your order conformation and order completed emails.
I have lost my order number and deleted all order emails
Please email info@theweewaxshop.co.uk and we will assist. Please include a telephone number in your email so we may contact you directly.
Accounts
Do I need an account before I can place an order?
No account creation is an option during the checkout process but is not mandatory.
Can I create an account before ordering?
Yes, visit my account page and create an account. You can add your details including delivery address and payment details for future orders.
What are the benefits of creating an account?
You can login and check your order details via the my account page. We will store your address and your payment details (optional) for a faster checkout process for your next order simply login when you reach the checkout.
How do I reset my password?
When you sign up for an account your password will be emailed to you.
If you have forgotten your password go to the My Account page and click the link Lost your password
Enter your username or registered email address and a link will be emailed to your registered email address to create a new password.
I have forgotten my username or registered email address for my account
Please email info@theweewaxshop.co.uk
We will contact you directly to reset. Please include a telephone number within your email. We will ask security questions before providing these details.
How do I change my password?
Visit my account page, login and select account details. At the bottom of the page, you can enter your current password and your new password.
How can I change my registered email address for my account?
Visit my account page, login and select account details. Update the Email address field and click save changes.
How can I change my name for my account?
Visit my account page, login and select account details. Update your name and save changes.
How can I delete and add payment methods?
You delete or add new payment details to your account by visiting my account page, login and select payment methods.
How can I update my address for my account?
Visit my account page, login and select account addresses. You can edit both delivery and billing addresses for your account.
How can I delete my account?
Contact us via your registered email account. Send your email to info@theweewaxshop.co.uk with the subject line account deletion.
Delivery policy
The following delivery options are available
Free local collection
This option is only available to customers which have a postcode within 6 miles of the below address. If you place an order and select this option, we will contact you to arrange a suitable collection time.
19 Kennedy Rd
Fort William
PH33 6HQ
Free local delivery
This option is only available to customers which have a postcode within 6 miles of the below address. If you place an order and select this option, we will contact you to arrange a suitable delivery time.
Please note there is a minimum order value of £5.00 for this option
19 Kennedy Rd
Fort William
PH33 6HQ
1st class signed for from Royal Mail
This option is available to all customers in the UK.
Parcels will be dispatched via Royal Mail using 1st class signed for option.
If your order is below 250g the delivery cost will be £4. All orders above 250g will be charged at £4.50.
2nd class signed for from Royal Mail
This option is available to all customers in the UK.
Parcels will be dispatched via Royal Mail using 2nd class signed for option.
If your order is below 250g the delivery cost will be £3. All orders above 250g will be charged at 3.50.
Do you deliver outside of the UK
We will deliver to outside of the UK, If you would like delivery to outside of the UK please email info@theweewaxshop.co.uk.
Please note there will be a minimum order value of X. Postage will be calulcated on the order weight and destination.
Please email through your full order list.
How will I know my order has been dispatched?
You will receive an email to your registered email address with the email subject of order completed.
Returns and refund policy
If you need to return or request a refund for any of our products please visit our contact page and fill out the form.
We will contact once we have received your completed form to arrange a refund or return.
Terms and conditions
Our Terms and conditions can be viewed by visiting the page below
Privacy Policy
Our privacy policy can be viewed by visiting the page below